Grammatically Correct Confusion

I read a lot of blog articles about Social Media in Emergency Management, Law Enforcement, First Response, etc.

Lately, there have been conflicting lines of thought regarding grammar in Social Media posts.

The Advanced Public Information Officer training, at FEMA's Emergency Management Institute, stresses "Flawless Grammar" in Social Media releases.

However, Cheryl Bledsoe (@CherylBle), at the SM4EM Blog responds with,

"...The Twitter community will ask you to provide timely, relevant and interesting information. Accuracy is good, too, although in dynamic situations may be a little tricky. I've heard it said that you can be timely or accurate, but rarely both at the same time. Your community will forgive you for inaccuracies as long as you quickly correct misinformation and communicate regularly."

Social Media in Emergency Management

Some key reasons on why Emergency Management needs to participate in Social Media, and take it seriously.

If the primary mission of government emergency management is providing service, achieving outcomes, and stimulating participation in emergency management efforts, then some of the key benefits that social media may provide towards this mission are:

• Saving lives through rapid communication.  

• Communicating (more) effectively and directly with constituents.


• Reaching a larger group of constituents.


• Building situation awareness.


• Responding to new, incorrect or conflicting information.


• Building community resilience through prevention, mitigation, and preparedness efforts by the promotion of government participation and building mutual trust in the community.


• Fostering transparency and accountability.


• Reducing call volume (wired and cell) to call centers (non-emergency and emergency).

Social Media in Emergency Management