Conflict Resolution, or Ham Radio vs Social Media

I am reposting blog entries to my new blog account from the old one.

During a recent Twitter exchange with a Emergency Manager in Oklahoma, who is also an active Ham and a major proponent of SMEM, I asked him if he was worried about a backlash from the ham community regarding the ongoing integration of Social Media into Emergency Management and Response.

He answered “No”, and asked me why I might think that way.  Here was my response: 

"Hams have had the corner on damage assessment for a long time, with ATV and such. Now the "kids" come along with their Instagram, YouTube, Flickr, etc, and can send back high def images of the area in 1/10th the time that Hams can. You ask why hams would have a conflict? Why does a small town have 2-3 separate radio clubs? Why are online ham forums filled with "spirited debate?" Pettiness, pride, no longer being the "only one who can help," etc.

"The ARRL promotes "When All Else Fails," but a lot of hams out there think that they should be the ONLY "else."

"Now, once the cell grid overloads, or goes down, then 2-way radio comes into it’s own, but until that point, there will always be the potential for friction.

"The trick is for the ham to master social media so that they can indeed "do it all" in the field, and leave the ego/pride/attitudes at home."

For this blog post, I have elaborated on what I mean with the following information.

Ham Radio has always been on the cutting edge of technology. But now, with cellular 4G speeds and wi-fi hotspots, we run the risk of being relegated to “second string” in emergency response circles.

Your average smart phone owner can snap a high definition picture of a scene, or damaged house, upload it to a number of different photo sharing sites online, post it to Facebook and have it show up on the EOC’s Facebook page before you could pick up your radio, give your call sign and your current location.  In addition, most of the pictures are GPS tagged with the location of the photo, so they automatically show where on the map the damage is located.

How do we stay current and relevant?  When disaster comes calling, and he takes out the cell phone systems, and the grid goes down, Amateur Radio will always be there.

But what about in the minutes/hours/days before everything “goes south,” if it ever does? How many disasters are there that occur, where the communications systems stay in place and our “last resort communications” are not needed?

Become Social Media Savvy! Learn how to use your smart phone. You don’t have one? Turn in your brick phone and join the 21st Century.

If you are part of an ARES group, or a RACES group, or SkyWarn, or whatever, learn if your served agencies are using Social Media, and interact with them! For example, some NWS locations are now taking storm spotter reports via Twitter! The American Red Cross has a major Social Media presence.

When you’re the only contact they have with a site, because of your radio gear, you are a default “Trusted Resource”. They have to believe, and act on, what you relay to them from the field.  You need to become that Trusted Resource on social media, too.

They should have the confidence to look at what you send in and think, “Oh, that’s (your name). He/She always sends us reliable information.” Or if not you, personally, then your radio group.

Too many times I have heard hams say “I only do radio.” Why not be the guy who also does YouTube video from the scene? Or, if you have good signal strength, maybe Skype Video, or one of the Instant Message video services?  Just like Fast Scan (Amateur) TV allows front-line hams to send back video to the EOC, cellular technology allows you to do the same, but with higher resolution and faster transfer speeds.

“In these really big disasters, the initial response is generally not government. It’s individuals helping each other, trying to find out what’s going on. … we kind of have this barrier, because the public isn’t official. It’s not an official source of information… But we’ve seen now in the U.S., from wildfires in California and Boulder to the recent ice storm and snowstorms…the public is putting out better situation awareness than many of our own agencies can with our official datasets.”

Craig Fugate, FEMA Administrator

More and more, Emergency Managers are using social media not only to deliver prevention and mitigation messages, but also use these platforms to engage the public in a dialogue and encourage feedback on efforts to keep the public safe and secure.

By becoming active in Social Media, you are just adding to your disaster response skill set.

When all else fails, Amateur Radio will stand in the breach. But, don’t you want to do your part in advance of that? Make yourself as relevant in the small situations as you are in the big ones.

Conflict Resolution, or Ham Radio vs Social Media

During a recent Twitter exchange with a Emergency Manager in Oklahoma, who is also an active Ham and a major proponent of SMEM, I asked him if he was worried about a backlash from the ham community regarding the ongoing integration of Social Media into Emergency Management and Response.

He answered “No”, and asked me why I might think that way.  Here is my response: 

“Hams have had the corner on damage assessment for a long time, with ATV and such. Now the “kids” come along with their Instagram, YouTube, Flickr, etc, and can send back high def images of the area in 1/10th the time that Hams can. You ask why hams would have a conflict? Why does a small town have 2-3 separate radio clubs? Why are online ham forums filled with “spirited debate?” Pettiness, pride, no longer being the “only one who can help,” etc.

“The ARRL promotes “When All Else Fails,” but a lot of hams out there think that they should be the ONLY “else.”

“Now, once the cell grid overloads, or goes down, then 2-way radio comes into it’s own, but until that point, there will always be the potential for friction.

“The trick is for the ham to master social media so that they can indeed “do it all” in the field, and leave the ego/pride/attitudes at home.”

Ham Radio has always been on the cutting edge of technology. But now, with cellular 4G speeds and wi-fi hotspots, we run the risk of being relegated to “second string” in emergency response circles.

Your average smart phone owner can snap a high definition picture of a scene, or damaged house, upload it to a number of different photo sharing sites online, post it to Facebook and have it show up on the EOC’s Facebook page before you could pick up your radio, give your call sign and your current location.  In addition, most of the pictures are GPS tagged with the location of the photo, so they automatically show where on the map the damage is located.

How do we stay current and relevant?  When disaster comes calling, and he takes out the cell phone systems, and the grid goes down, Amateur Radio will always be there.

But what about in the minutes/hours/days before everything “goes south?”

Become Social Media Savvy! Learn how to use your smart phone. You don’t have one? Turn in your bag phone and join the 21st Century.

If you are part of an ARES group, or a RACES group, or SkyWarn, or whatever, learn if your served agencies are using Social Media, and interact with them! For example, some NWS locations are now taking storm spotter reports via social media! The American Red Cross has a major Social Media presence.

When you’re the only contact they have with a site, because of your radio gear, you are a Trusted Resource. They have to believe, and act on, what you relay to them from the field.  You need to become that Trusted Resource on social media, too.

They should have the confidence to look at what you send in and think, “Oh, that’s (your name). He/She always sends us reliable information.” Or if not you, personally, then your radio group.

Too many times I have heard hams say “I only do radio.” Why not be the guy who also does YouTube video from the scene? Or, if you have good signal strength, maybe Skype Video, or one of the Instant Message video services?  Just like Fast Scan (Amateur) TV allowed front-line hams to send back video to the EOC, cellular technology allows you to do the same, but with higher resolution and faster transfer speeds.

“In these really big disasters, the initial response is generally not government. It’s individuals helping each other, trying to find out what’s going on. … we kind of have this barrier, because the public isn’t official. It’s not an official source of information… But we’ve seen now in the U.S., from wildfires in California and Boulder to the recent ice storm and snowstorms…the public is putting out better situation awareness than many of our own agencies can with our official datasets.”

Craig Fugate, FEMA Administrator

More and more, Emergency Managers are using social media not only to deliver prevention and mitigation messages, but also use these platforms to engage the public in a dialogue and encourage feedback on efforts to keep the public safe and secure.

By becoming active in Social Media, you are just adding to your disaster response skill set.

When all else fails, Amateur Radio will stand in the breach. But, don’t you want to do your part in advance of that? Make yourself as relevant in the small situations as you are in the big ones.

 

The Region 8 office of FEMA just posted the above pictured tweet.

Is 72 hours long enough anymore? I guess it depends on the size and impact of the incident.

Ask the residents of New Orleans during Katrina, or Staten Island during Sandy, if 72 hours of supplies were adequate.

Every government preparedness agency, on any level, along with most nonprofit preparedness groups, have preached “72 hours” for a long time.

Maybe it’s time to change. Instead of having a stock “72 hour kit,” take a look at the agencies in your area and build a kit that will sustain you until you expect help to arrive. Huh? Look at the agencies and their capabilities. Do you think help will arrive swiftly?

What are the most likely disaster scenarios to occur in your area? Have they happened in the past? If so, how long did it take for roads to open up, stores to have groceries, gas stations to work, etc?

Look at the results of previous incidents, and plan around those.  If the average “back to sustainable levels” response time is 2 weeks, you better have supplies on hand to last that long.

In a recent Twitter conversation with a emergency preparedness professional located in Oklahoma, he had this to say: “WHAT is YOUR plan? If your insurance, FEMA, Red Cross, Salvation Army, NVOAD group, neighbor, Uncle, Mother, Sister, Brother, does not show for three days, what will you do?”

FEMA is telling us, by way of messages similar to the above pictured Tweet, to be ready to survive on your own for a while.  In nice-nice words, they are saying that you’re on your own for at least 72 hours after an incident.

Looking at the size and scope of major disasters recently, maybe 72 hours isn’t long enough.  Maybe 2 weeks also isn’t long enough.

Plan to survive, but also remember that if you need to evacuate, how much of your stash can you take with you?

Check out a blog posting by Lloyd, KC5FM, who commented on this subject a couple of weeks ago: KC5FM Blog

Do YOU have a plan? Do you know what to do?

FEMA's Here! Are we saved?

There seems to be a major misunderstanding of how Emergency/Disaster Response works.

During Hurricane Katrina, the media blasted FEMA for not immediately getting involved.  During Superstorm/Frankenstorm/Hurricane/Whatever Sandy, FEMA was first on the scene, for better or worse.

So, what’s the problem? The problem is that FEMA is NOT a First Response agency.  FEMA is the last level in a Disaster Relief pyramid.  Primary responsibility lies with your local Emergency Managers, at the City/township level. When their resources are overwhelmed, the County/Parish is supposed to step in.

Once those assets/resources are committed, the next step is State Emergency Management, and finally FEMA.

Unfortunately, politics being what they are, people have become accustomed to expecting all things from the Federal level of government.  During Katrina, FEMA waited until requested by the State, and caught media hell for it.

During Sandy, FEMA leaped right onto the front lines. It’s too early to tell if this was a good idea or not.

Because of reliance on FEMA to solve all problems, local Emergency Management agencies don’t develop disaster plans for their own resources anymore.  Why throw all of your assets at a disaster when you can just whistle up FEMA and they’ll throw their resources at the problem for you?

While having virtually unlimited resources to throw at a situation might be a good thing, do you really want the Federal Government micro-managing your disaster response, right down to the street level?